I am using GP 4 with a win10 notebook . I had no troubles over the last month.
At home I am using a RME babyface pro and and with the band I use the Soundcraft Ui24R direct. All rehursals and tests are fine. The setlist was about 100 songs. Gigperformer is using about 9 GB RAM in a 16 GB System.
At the end of a gig (3 hours) suddenly the connection to the audio interface failed, the screen turned to red and a harsh buzzer sound with +12db filled the whole room.
So I just grab the USB and pulled it, so the noise was gone.
Have anybody an idea what kind of problem this was? How can I debug that?
Yes I’m familiar with this type of thing happening unfortunately. It is your physical connection. Could be the USB ports or the cable. Clean the ports with DeOxit and change your cable to another, high quality USB cable.
What an « high quality USB cable » is, is a question of its own… Is it high quality because it is expensive ? Because it has five stars on Amazon ? Because it has a fancy description ? Because it worked on your rig up to now ? Each time I had to change the USB cable between my audio interface and computer I was scared about it, because yes, I already had USB cable issues. The only issues I had with my RME audio interface…
Maybe it’d be best to buy cables for this purpose (music gear) in shops who are specialized on this kind of stuff (music gear) - and then take the user reviews in account, because chances are good that those users might have the same commitment to quality when it is about using the cables in a musicians environment (not jus connecting a printer or such).
I also use an Ui24R in band-context. I’ve learned from some other communities, and by own experience, that the Ui24R USB audio interface and the internal power supply for USB is designed quite poor.
I also had USB failures in the beginnig, because of mains issues (switching on/off power of the rehearsal room fridge, guitar amps, neon lights etc.) and some grounding issues (e.g. plugging active speaker wedges while running…)
Ah, I see, that’s really serious quality, but it’s only suitable for a Neutrik socket I guess. Impossible to use them with regular USB equipment. I can’t connect my audio interface and my PC with this kind of cable.
What I did (with help) was build a small 19” traveling rack inside of which is (among other things) my audio interface and several powered USB hubs. But those hubs are just connected with short USB cables to the back side of neutrik USB sockets and they stay permanently connected inside the rack on a back panel. The USB cables that run to my keyboards have neutrik connectors on one end and they plug into the back panel connectors. The other ends have the square connectors only and plug into my controllers.
The audio interface is permanently connected inside the rack.