Rackspaces go 'dead' randomly

2:20 video demonstrating. unlisted: https://youtu.be/JBuRy50rRZs

I have a gig file with about 20 rackspaces. (1 to 3 songs per rackspace)

Totally random, various rackspaces go dead (will explain). I reimport, its ok, then a bit later, its another rackspace gone dead. I must have fixed 80 in the last week.


  1. The entire rackspace no longer makes any sound. I can see by the audio meters in the plugin, there is NO sound being generated. Trying any other patch does not work, the only cure is to reimport the rackspace.
  2. On any plugin with a virtual keyboard, clicking on the virtual keyboard also does not produce any sound (very odd)
  3. If thats not bad enough… the midi controller no longer triggers the virtual keyboard in the plugin.

I have already:

  1. uploaded and updated all audio interface drivers, controller drivers.
  2. I have updated all plugins, (arturia and NI is all i use)
  3. I have rescanned both locations, and plugins
  4. in my video, yes i have arturia running inside komplete kontrol… thats not the issue… a direct arturia plugin has the same dead issue.
  5. I have the SAME issue on my pc AND laptop.
  6. i have turned off all Antivirus (scary)

I fix one, (reimport) then a bit later another rackspace, or 2, go dead. aaah, its random.

Help, i really don’t want to back to mainstage muh



PC: OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Processor AMD Ryzen Threadripper 3970X 32-Core Processor, 3693 Mhz, 32 Core(s), 64 Logical Processor(s)
Total Physical Memory 128 GB
Multiple large SSDs
GP: 3.8.1 from GP (not alliance)
Plugins are Arturia Collection V and NI Komplete 13
I use a USB hub
steinberg ur22 mkii
Komplete 61 controller/Studio Logic Mixface


OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Processor Intel(R) Core™ i7-8550U CPU @ 1.80GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)
Installed Physical Memory (RAM) 16.0 GB
ssd, powered sabrent hub,
behinger xr18 interface
korg kronos as controller and a studio logic mixface

I forget to say thanks for helping!

Could you please upload one of those mentioned °dead˚ rackspaces in a gig file!
Just drag n˝ drop in a post.

Radio Thieves Private Party 001 Set 1.gig (4.8 MB) the song/rackspace is ‘dont you want me baby’, however, it is random, it could be another rackspace.

(once in a lifetime has no sound in it)

Question: has this always been happening or did it just start happening? If the latter, did anything change in your environment (software update, hardware changes, antivirus update, etc)

Also check your MIDI connection. Can you run the global midi monitor and see what it displays when a rackspace goes dead?

Also check your widget assignments to make sure that you don’t have anything that is turning off the volume or something

1 Like

I was going to aim at that also ;-

I can see some x-touch knobs on the gig you sent…
Same knob to two functions, maybe?
Screen Shot 2021-05-25 at 22.50.48

ok, i think we are getting warm here… although its not quite clear yet, while i DO have an xtouch in my system… its not showing up in MY midi assignments… interesting that you can see it, and I can’t.

this is from my pc: (will send the screen shot from laptop in a sec)

and here is the one from my laptop… is there way to clear all assignments, start from scratch?

You can Clear all Global MIDI Assignments:
Screen Shot 2021-05-25 at 23.06.24

… and SetList related
Screen Shot 2021-05-25 at 23.06.53

…the widgets ones I’m afraid not - would have to be done one by one.

one by one… Would that be going into each rackspace? or is there another way?

how about i reinstall gigperformer? would that clear all widget assigments? Or is any of the carried thru in the gig file?

thank you Keyman!


You have Rig Manager, that could help.

I don’t think that would help. MIDI Assignments are per rackspace and saved rackspace/gigfile

another mystery, is that x touch… its not even in my ports, its even off right now.

I have another theory… that i saved some of these rackspaces while 1 or more anti virus were on… and it corrupted the rackspace, is that likely?

ok, so thats MY Rig Manager associating things, so better forget that.
This is on my MacBookPro

Nevertheless do check your MIDI assignments :wink:

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well keyman, obviously you have good taste in gear :wink:

on to the theory… saving a rackspace while antivirus is on, possibly corrupting the file so it becomes unstable… should i go down that rabbit hole or look elsewhere? (i had just installed acronis as a backup system… didn’t even know it had AV, and already had norton, so there was 2 running.

After scouring your knowledge base… this was the only thing i came up with)

Sorry, Im only on macOS…

What I can point is to this very well regarded ebook for optimizing PC:

ok, cool. I did find something that is giving me hope… I have removed ALL assignments on my laptop. I was surprised to find that my foot volume was still working (connected to my kronos) … therefore if i had saved the rackspace, with the volume pedal down, AND Then i reload it (now the volume pedal is connected to my midi assignment in GP) there is nothing loud enough to hear.

The only thing that hurts this theory, is that on some patches, with the volume pedal off, i can see the meters still functioning in Komplete Kontrol, i would think I would have noticed that.


1 Like

Maybe this is the root cause:
Are you sending out PC message from an MIDI Out like shown here:

thank you pianopaul for the suggestion. I don’t use any midi out widgets.

Here is a screen shot of a ‘dead’ rackspace… honestly, they all look the same, i made a template. And 90% work. But when i reload the gig file… it will be ANOTHER rackspace that goes ‘dead’, and sometimes the dead ones come back.