How to report issues and ask properly for help?

You have a problem or you need help with Gig Performer and you’d like to share it with the Gig Performer Community?

There are many helping hands in this Community from the many “regular” users, moderators (like me) who help to organize the forums, up to the admins and developers.
So just for general information: The developers of this great piece of software are
David ( @dhj ) and Nebojsa (@djogon ) and they are also very active and helpful members of these forums!

Before posting your question, make sure you’ve looked through the documentation carefully. If your question is covered in the documentation, you might just get an RTFM as your response.

If you couldn’t find a solution for your problem and you’d like to ask the community for support,
please answer the questions below as completely as possible, since this will make it easier for us to help you as quickly as possible.

  1. OS and version: What computer do you use, a PC or a Mac?
    What operating system and what version?

  2. Computer hardware: Share with us your hardware specification (RAM, CPU, HDD/SSD, etc.).

  3. Gig Performer version: What version of Gig Performer do you use? Did you download it from Gig Performer website or did you install a Plugin Alliance edition (if so is it the Unlocked edition)?

  4. Plugins involved: If your issue is caused by a plugin, please tell us the plugin’s name and the exact version.

  5. Audio- and MIDI hardware: If you have trouble with your audio interface or your MIDI controller hardware, please tell us the manufacturer, the model, and other useful information (e.g. firmware version, how is it connected to your computer, do you use a USB hub)

  6. Your actual aim: Please tell us the “whole story” - don’t leave out parts you may think are not important. Please describe us the whole process, e.g. how your widgets and plugins are organized so we can suggest you the best practices with the rackspaces/variations design, Widget mapping and other areas in Gig Performer.

  7. Upload your files: If necessary, upload your rackspace or even the whole gig file but be prepared to make it as simple as possible, e.g., the least number of plugins necessary, the least number of rackspaces needed to reproduce the problem.
    (New users only have restricted access to the upload functionality of the forum - if there is an issue with that, contact an admin or a moderator so we can help you)

  8. Screenshots: Make screenshots if it helps to clarify the situation (e.g. the Plugin Manager or the Rig Manager windows).
    Find out more about creating screenshots here: https://www.take-a-screenshot.org/

  9. The netiquette: Please - be friendly and patient - we are users and volunteers.
    Rudeness won’t help solving any problem!

  10. Internationality: Be aware of the fact that not all of our users (including myself) are English native speakers, since many people worldwide use Gig Performer. So please tolerate possibly bad English. We are all trying our best here.

Thank you in advance for answering the questions and following the advice!
And always remember: If you have questions that are not already covered in the documentation: Ask!

Cheers!
Erik ( @schamass )
Thanks to @npudar for helping to improve the translation. :+1:

10 Likes

@schamass

I have taken the liberty of copying your post and using it in a topic posted here:
Jam Origin-Midi Guitar Forum
Incidentally, it will give GP a little bit of promotion…

2 Likes

No problem i’m happy if it’s useful. :slight_smile:
But i think it soon will change a little bit…again (there are some improvements to be made).

1 Like