GP5 Crashing After Arturia Upgrade

Hi GP Community -

I’m a relatively new user and have put a lot of work into my rackspace programs, and recently I’ve been experiencing repeated crashes. I’m hoping for some assistance, maybe I’m not setting things up correctly.

I recently upgraded my keyboard to an Arturia Keylab 88 Mk3, which came with bundled software. I already had Arturia V Collection and Analog Lab 4&5. When I installed one of the new Arturia plug ins the problems started but when I tried to uninstall them, the problem remains. Now several of my GP files fail to fully load, and the ones that load can crash when I change rackspaces. Only occasionally is there an error report generated, I’ve attached one (which I have no idea how to read).

Error Report - Selected “It’s My Life”.txt (3.9 MB)

In trying to troubleshoot, I try to delete certain rackspaces but that often crashes the system. Is there some sort of “protected mode” which would allow me to open GP files and remove potentially problematic rackspaces?

I have rescanned all my plugins and tried to disable what might be problematic but there are dozens and the trial and error process has not worked so far. The V Collection Plugins are showing 3 different versions (VST, VST3 and AU) loaded, everything seems to check out from Plugin Manager. I have reinstalled all Arturia plugins using Arturia Software Center.

Thanks in advance for your help or advice.

Brian

There’s this blog article [blog] How to find out which plugin crashed Gig Performer

You can identify faulty plugins.

Can you please update Gig Performer to 5.1.1 (the latest version available) and see how that goes

I recently just updated the plugins within version X, when V-collection 11 came out. I’ve not seen this behaviour so far?!

I’m on GP 5.1.1 and macOS Seqouia 15.4.1(?), Apple M1 pro

What V-collection are you using, from where did you upgrade?
I think you also restarted your Mac already?

Thank you. This article describes the trial and error approach, which I was trying previously and am still hoping will eventually lead to a resolution, but it’s very slow and iterative. But the Chameleon Plugins section does raise a question for me. If a gig file contains a plugin which is disabled with Plugin Manager, will it successfully load anyway in all cases? If this is true, then theoretically I could start with all plugins disabled and add plugins until it crashes…

Thank you. I have upgraded and the problems persist.

When disabled, a plugin should not load.

I got in touch with the customer and looked at the crash reports.

The crash is due to a file called libpianoprocessor.dylib and there are multiple versions of that file, all with different sizes (sigh)

They are used by Arturia Lab 4 and 5 and by PianoV3

We disabled those plugins in the plugin manager and that solved the problem (at least GP no longer crashes - the customer will need to use different plugins for those sounds)

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Just for curiosity: where did you locate these libpianoprocessor.dylib files. I just did a file search in finder and was not able to find one?!

And, Analog Lab 4 is not running on an Apple silicon afaik

They’re on mine as well, in /Library/Arturia

But you have just made an interesting observation - I had asked him if he was using any Intel plugins and he said he was only using Apple Silicon plugins. But in fact he was running Analog Lab 4 but he was running the AU version and Apple automatically uses Rosetta in that situation – that might have caused the issue

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Very sneaky. And makes the troubleshooting more difficult.

I stopped using Rosetta for GP a long time ago with the drawback, that I can not use some older Plugins (e.g. AL 4, the older Arturia Jupiter Version, PG-8X etc.) anymore :frowning:

My swisss army knife here ist still PlugInfo to check with new/updated plugins.

Thanks very much dhj for your speedy and effective support on this issue, it is much appreciated.

I have begun the process of working with Arturia tech support to remove Analog Lab 4 from my system. Arturia’s licensing protocol leaves AL 4 on the system after upgrading to AL 5 (which I did more than a year ago), for some reason. Checking my GP .gig files, I don’t see any instances of AL 4 actually being used, FYI. And it’s worth noting that my system was stable for many months up until last weekend, so AL 4 didn’t cause instability previously.

And it might still not. You could reenable just that plugin and see what happens but according to others, that version is Intel only so you really don’t want it.

It’s also possible that the problem happens because multiple plugins are using different versions of that library so you could try just reenabling the piano and see what happens

When I initially let the Arturia Software center apply the latest update of my V Collection X plugins it actually broke a few of them. My guess is that because a lot of us were updating around the release of version 11 their downloads were getting clogged.

I had the same problem on two different windows systems where the updates either didn’t complete or ended up getting hung. I mentioned in another thread that the butchered Analog Lab update would cause GP to hang instead of exiting cleanly.

Going into the Arturia Software center and having it repair the installations fixed my issues, so that may be worth a try.

Thanks Vindes - I had done a “reinstall” of all the Arturia plugins via the Arturia Software Center, which didn’t resolve the issue. I am waiting for Arturia tech support to respond (48 hours is what they promise), and in the meantime I’m going to try to fully remove Analog Lab V and 4 and then try a fresh install.

I got the same issue few month ago with an Plugin update from Native Instruments (bundle ultimat komplete). after all I tried to deinstall all, this took day’s off work- offcourse I hopefull used “Native acces” for support- by the way for me it seemed impossible to delete all fills of Native Instruments, so at last I ’ reseted the whole Mac and refreshed the whole System up from the ground…, After this impression, I just use external ssd’s to Install where it is possible and in extension I splitt them by dealer off Vst and so on. know it works… all the best, cheers