GP not updating speaker widget on Polychrome DSP Graphene

Hi reaching out for some help regarding a plug in. Polychrome DSP plugin Graphene. I’ve run into a issue where GP is not updating changes happening in the amp when the change comes from a preset. Specifically the VST3 version. I’ve attached a short video showing what is happening. In short, when using the VST3 version of the DSP Graphene, the speaker in use does not update in GP. But when using the VST2 version. The speaker in use does update. I also have another DSP, Lumos of theirs for comparison, in the VST3 version, the speaker in use is updating in GP and appears to be working correctly.

The video goes over in detail what is happening. I’ve also attached a copy of the GP save file. In this file I have it absolutely basicly configured. This was to rule out anything else was the cause. So please do not consider this save file as “it would never work” to start with. I’m aware of that, this was to focus on the issue of the speaker not updating. I am looking for advice specifically on why the VST3 version of Graphene does not update the speaker in use when changed via a preset.

I reached out to Polychrome directly, and they looked into it, and got back to me indicating that the VST3 version is outputting the raw speaker change, but GP is not responding to it. However, in Ableton, the VST3 version, the speaker changes are reported back and update when changed via a plugin. The issue seems to happen only in GP.

Please let me know if there is any more testing or information you would like to in order to pin down what is happening. Or if there is something I can pass back to Polychrome on what the issue is, that would be helpful as well, as I have a direct line of communication with the developer.

Thank you!

GP Pro Version: 5.1.4 (activated to this pc)

My PC:

Win 10 Version 10.0.19045 Build 19045

CPU i7 13700K

32GB Ram

RTX 3080

GP installed on 2 TB m.2 Samsung 980 drive

Main Rack Updating VST2-3 not working.gig (1.2 MB)

You should contact the plugin developer and tell him about the issue.
Seems that changing a preset does not notify with all parameters.

I did contact them first. And they got back to me, letting me know the data is being sent, but GP is not responding to it.

Ok, try a setting in plugin manager.
Use the property delayed loading for the plugin

Gave that a shot, but no change. Also, turned on widget update, but no change either. :pensive_face:

Ok, just to be sure, what version of GP are you using?

GP Pro Version: 5.1.4

Is a demo version of the plugin available?

Yup, I’ve linked to their site in my post.

I’m using 22 - Amp Skp in Graphene for the widget.

This suggests that the issue is in the plugin.
It is not rare that plugins behave differently, depending on the format.

See here: [blog] Which plugin format is better: VST vs VST3 vs AU

Just tested VT3 version of Graphene on my Mac, I can confirm the issue.

I’ve been reading several of these post as well. I can understand the amount of compatibility that goes into all of these is likely very challenging. Since I had reached out directly to Polychrome’s dev and spoke with them about the issue, after they investigated, they indicated the issue was GP not responding to the correct raw data change. So I figured I’d reach out to GP. I might open a ticket, but I figured I’d start in the forums incase there was a work around for this issue. I can of course just use the VST2 version. But it seemed weird to have to do that when their other DSP VST3 do work correctly.

I have a feeling it has to do with how amp families are handled. But I personally don’t have the skills needed to see exactly where the miscommunication between the two happens. I really enjoy GP and would like it to be the best it can be. Seeing so many other people having similar issues in other plugins is both eye opening but also disheartening.

Thanks for confirming that. Do you have another DAW you would be willing to test in to see if the speakers update there? I was able to check in Ableton and confirm the speakers do update there.

I also tested with Ableton 12.2 and VST3 version is working

Ok. Leans on it is something with GP not picking up the changes. Maybe I should submit a ticket?

By the way, this plugin is a CPU eater :wink:

It’s all about low latency. No issues with my setup. But I do have a 13700k.

All developers are active in the forum and have been reading this thread.

As a workaround, did you try this option in the Plugin Manager: