Gig Performer 5 and Focusrite 2i4 2nd Compatibility Issues

Dear Gig Performer Community,

I am a new user to Gig Performer and am currently experiencing some difficulties when using it with my Focusrite 2i4 2nd audio interface.

After installing the 14-day trial of Gig Performer 5, I’ve noticed that when I connect my guitar to the Focusrite, the sound quality is significantly reduced and almost inaudible, even with all settings configured correctly. MIDI input functions without any issues.

I initially suspected a problem with my Focusrite interface, but I’ve confirmed that it works perfectly fine with other software like Logic Pro and Mainstage. Additionally, I’ve tried installing the Gig Performer trial on an older Mac and encountered no problems with the Focusrite.

I’m reaching out to the community to see if anyone has encountered similar issues or has any suggestions for troubleshooting. Any insights or advice would be greatly appreciated.

Thank you in advance.

How looks your Audio Options Window in Gig Performer?

Many people use Focusrite interfaces. Something weird must be going on for your particular case.

Are you on Apple Silicon?
Do you run Rosetta?
What is the version of your operating system? Sonoma?

Were you prompted to allow Gig Performer to have permission to use the “microphone”?

I have a Macbook M2 Pro
I dont use the Rosetta software
The verion of my macos is Sonoma 14,6,1

Yes, I tried to reinstalled Gig Performer (Trial) to be sure that a give permission to the microphone

Scherm­afbeelding 2024-08-27 om 18.37.23
This is how my audio setup looks in Gig performer

I might explore if there other options for audio in and audio out.

You don’t always get prompted - can you go to your security/privacy settings and confirm that GP5 shows up in the list?

Hi,

I just checked the GP5 shows up in the privacy list at the microphone.
IWhen I play my guitar, the sound is soft and distorted. Other audio software works perfectly fine on the same MacBook.
It’s definitely not the audio interface or the guitar, as they work well with other programs.
Does anyone have any idea what the problem might be?

Are you routing the guitar signal through an amplifier plugin? I always have to use a plugin to get a strong signal in GP.

No I put the guitar cable directly in my focusrite.
With logic pro or mainstage it works perfectly

Please post a screen shot of your rackspace

Also, please post a picture of the Audio I/O section in options

Lots of people use this audio interface with GP - there must be some configuration issue.

How exactly are you trying to listen to the guitar?

Hi Dhj,

I appreciate you taking the time to help me with this.

To better pinpoint the root of the problem, I’ve simplified my setup as much as possible.

Audio I/O: see image in a previous post
Instruments: A guitar plugged into the Focusrite 2i4
Monitor: Active KRK Rokit RP5 speakers, connected to the output of the Focusrite 2i4

It’s noteworthy that when I use the same setup on my old MacBook (Intel) with the same version of Guitar Pro 5, everything works as expected…
GP5_wiring

This is strange

This is a 2nd Gen 2i4? What does FocusRite say about compatibility (2i4 is 3rd or 4th already)

Also: is there an other open audio application with a different sample rate setup? I experienced in some cases that GP and Logic e.g. running in parallel may cause some plugins to ‘detune’ depending on the start order…

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Hmmm — Perhaps it could make sense to record you input and output audio with the GP recorder to check if everything is still find there or if you already have an issue?

As mentioned by @tripleB, I would also suspect that you could have several audio applications running in parallel with different sample rates…

FYI, Windows loses contact with my single-client PreSonus ASIO driver if an app changes the driver’s settings from 48K at 128 to 44.1K. I have Windows configured for 48K. I have to run PreSonus’ Universal Control app and reset my Studio 1810c to 48K at 128. Windows magically finds it again. PITA.

One of these days, when I feel like parting with a bit over 1 350 € to replace a perfectly good 1810c, I’ll pull the trigger for an RME Fireface UCX II.

But not today.

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And you will never regret it! (you could even buy a used UCX for half that price)

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I lied. Just ordered one from Thomann. I should have it on Monday or Tuesday. I purchased the Pro version of the new Sampleson CollaB3 V2 Pro ($10). And nope, the standalone version couldn’t open the ASIO driver because Windows was using it. A Babyface probably would have been sufficient, but I need the Fireface form factor. My Lenovo Thunderbolt 3 port extender sits on top of my audio interface. There’s no other good place for me to put it. It’s just money.

Sampleson CollaB3 V2 Pro

2 Likes

I suggest putting a mixer plugin between your Audio In and Audio Out blocks there to monitor what’s coming in and control what’s going out.

If you are running a guitar straight in then it should be mono. When you put your mixer block in and open its plugin window you can look at the VU meters in the plugin and see what kind of audio level you’re getting.

For this part of the experiment, if your input is coming in Mono then I’d run that mono signal to all four of the terminals on the Audio Out block. If you double click your Audio Out block you’ll see the plugin window for that as well, also with VU meters. Check what kind of signal level you’re getting there.

The 2i4 input channels have a switch for Line/Inst as well as a Pad and Gain knob. For most guitars you’re going to want the switch on Inst and adjust your gain knob to where your input VUs are just touching into the red when hitting the strings hard.

Your Direct Monitor knob should be all the way to the Playback side. In that position it shouldn’t matter whether you have the switch on Stereo or Mono, but I’d leave it on the Mono position while you’re trying to figure out what’s going on.

If you get to a place where the VU meters on your output look good and it still sounds bad then check your settings on the Rokit 5’s. Your Rokits should be on your balanced outputs. Unless you have some other outboard gear you didn’t mention they should definitely not be connected to the 2i4’s outputs 3 and 4.