As of this morning any time I try to save my main Gig File(s), I get a crash almost instantly. I’ve sent a couple crash reports in. I’m sure this is related to an update I did this morning to Zenology Pro as that is what is indicated in the crash report and the only thing I changed. However, several odd things about this.
While I’ve had problems with certain plug-ins before on LOAD or trying to use maybe, in this case, everything loads and works fine (Zenology stuff plays just fine). I’s only when I try to SAVE or SAVE AS that the crash happens.
I’ve tried a couple different gig files and same result
HOWEVER - created a new gig file with a couple instances of Zenology and it loads and SAVES fine?!?!?
How can I “narrow down” which instance(s) of Zenology are causing the problem? The gig files are large and take several minutes to load. I am also checking with Roland to see how to downgrade to previous Zenology version.
(Please no comments to “not use zenology” - not helpful as I have hours and hours of work setting up these patches which have worked fine for a couple years.)
Hmmm, the only crash report I see today has no email address in it but has the following interesting line - note the bold part. I have no idea from where this report came but as I said, it is the only one from today.
C:\Program Files\VstPlugins\64-bit VST Plugins [ready to copy and paste]\IK Multimedia\SampleTank 4.dll
I reported it on the Roland Facebook group the same time I did here. I followed up there with the information about the versions same as here. I’m not super optimistic that they’ll do anything unless it’s causing problems Elsewhere for people.
After the issue on my Mac, I tried to duplicate it on my Windows 10 and Windows 11 Pcs. No issues. Then I went back to my Mac, and now the VST3 works fine and I can save. However, I had an Authorization Error - RCM (Roland Cloud Manager) Service not connected error message popped up as I was opening GP. I had the same issue on my Mac recently.