After two years of great stability with GP, I have had at least 12 crashes today. I never get the GP crash screen, just the Apple one. I have apple crash reports available, but not any GP crash reports unless they have been generated and are somewhere I don’t know to look for them.
This Sunday night, this rig is supposed to be used by 8 keyboard players across 30+ songs for this year’s Purple Jam. To say I am now very nervous would be an understatement. Thoughts on how to troubleshoot and resolve the issues would be greatly appreciated.
I have not updated the OS recently and I have had no problems over several shows since my last OS upgrade. I have also not upgraded any plugins in quite awhile either.
Hardware:
MacBook Pro 2021 - M1 Max - 64GB ram
Universal Audio Volt 4
Native Instruments Komplete Kontrol S88 MKII
Nord Stage 4
Roland AX-1 via Panda Midi Audio Beam Wireless
OS Version: 12.7.2
GP Version: 4.7 (using Rosetta)
Would the Apple crash log help in diagnosing the problem?
Okay, looks like I found the problem. A USB hub went bad and all of the devices were connecting and disconnecting constantly. I saw this one of the times I rebooted GP and it was showing multiple connect/disconnect messages in the UI. I was not seeing those in rackspace view, but it was showing in setlist view. I swapped out the USB hub for a good known working one and now everything seems to have stabilized. I’m thinking the issues with the malfunctioning hub happened when I plugged the panda-midi in which was device number 4. My guess is that the thing could supply enough bus power to both the Volt 4 and the panda midi. I’ve now hooked the Volt4 up to its own dedicated USB C port on the mac and the other three devices in an old tried but true USB 2 hub.
I am suddenly getting crashes all the time in GP - my crash report is with developers but here in case anyone can point at troubleshooting. I did a call with apple this afternoon and all the trouble shooting steps with them have been followed but it hasn’t resovled GP. Is there a way to open GP and not open with plug ins perhaps to see if it may be a plug in clash although I haven’t added any more than when it was working ok a few days ago: --------
I also actually just managed to get GP to open a a template and it didn’t crash so perhaps it is a file issue. I have uploaded here. This was actually download from this site after somewhere helped me out with an issue yesterday so may the upload /download has caused an issue. It is all certainly eroding my confidence in using GP as a solution but perhaps it just teething issue - I hope thanks Craig Gig Performer - version 9 - chromatic scale set as song property_ EDITED (1).gig (6.8 MB)s
VM Region Info: 0x1c is not in any region. Bytes before following region: 140737486843876
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shared memory 7fffffe8f000-7fffffe90000 [ 4K] r-x/r-x SM=SHM
GP doesn’t suddenly start crashing – if it was working before, then something changed that initiated this problem. Can you think of what that might have been? Can you reproduce the crash? What EXACTLY were you doing when it crashed?
People are touring around the world, some in arenas, with Gig Performer. Clearly there’s an issue on your system but don’t assume it is explicitly GP (though if it is and it can be reproduced, it would get fixed VERY quickly)
Have you reviewed the user manual? There is a section that explains exactly how to do this
Thanks I will check out the manual re how to do that. As you say it may not be GP - could be a mac issue however vanilla things like browers seem ok. The crashes were literally opening a file I had been working on - so there was no activity going it would open and then just close before fully loading. So I see what happens today although only have a few hours before having to head out. And if not tomorrow. Also has a newbie my comment re: confidence isn’t really directed at the product but rather my ability, time etc to get through the learning curve to get where I need to be. And that will also require me to invest in a fair bit of hardware kit to take what I am trying to do out of the bedroom and into a live setting so I just trying to get to point where I am confident I will be able to get things to where I need them to be and stable. ( Hence one of my other questions on ipad and midi wired connection ) - I was using IDAM which working for while on Tuesday then yesterday didn’t ( not sayint it’s a GP issue ) - just that nothing changed except the day - had PC going out from GP to Onsong to change lyrics, had tried CC to move onsong lyrics but it a bit slow and clunky so as simple set up for now had decided to forgoe that. Also had tested backing track markers - so set up song, set a parameter on a global plugin mapped to a widget etc so I thought I was doing ok but you lose a whole day it’s difficult for your confidence not be knocked. On the midi PC side I was also searching for documentation to decide if better to send the PC from the song to onsong or from the backing track. In the backing track action you can specifically say externally and it works. On song I couldn’t see where the PC was sent externally/internally both etc and using the midi monitor I noticed that the PC from song didn’t always seem to work so was digging around to see why. I am usually pretty good getting into software so I truely hope I get through the pain period as I can the potentaill is amazing and it will actually then be a matter of personal discipline to keep the first set up simple and build from there. Thanks again
I am still having issues and in case it helps when I use the shift to disable funcitons before opening if I selected the open last file ( ie disable it so in theory it doesn’t open the last gig file ) - the last file opened still automatically opens up thanks
@dhj another crash right at GP start up today: Please let me know if you want me to STOP posting these here as only want to do so if they are helpful - thanks. also please let me know about the Beta you mentioned if you think that may cure this thanks - or indeeed in there is anything at my end that the logs suggest may be causing an issue
VM Region Info: 0x1c is not in any region. Bytes before following region: 140737487716324
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
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shared memory 7ffffff64000-7ffffff65000 [ 4K] r-x/r-x SM=SHM