Multiple Crashes - USB hub went bad

After two years of great stability with GP, I have had at least 12 crashes today. I never get the GP crash screen, just the Apple one. I have apple crash reports available, but not any GP crash reports unless they have been generated and are somewhere I don’t know to look for them.

This Sunday night, this rig is supposed to be used by 8 keyboard players across 30+ songs for this year’s Purple Jam. To say I am now very nervous would be an understatement. Thoughts on how to troubleshoot and resolve the issues would be greatly appreciated.

I have not updated the OS recently and I have had no problems over several shows since my last OS upgrade. I have also not upgraded any plugins in quite awhile either.

Hardware:
MacBook Pro 2021 - M1 Max - 64GB ram
Universal Audio Volt 4
Native Instruments Komplete Kontrol S88 MKII
Nord Stage 4
Roland AX-1 via Panda Midi Audio Beam Wireless

OS Version: 12.7.2
GP Version: 4.7 (using Rosetta)

Would the Apple crash log help in diagnosing the problem?

X

Absolutely!
Not that I could be helpful with that (Windows guy), but @dhj and other savvy folks might be able to tell you what the culprit is…

Okay, looks like I found the problem. A USB hub went bad and all of the devices were connecting and disconnecting constantly. I saw this one of the times I rebooted GP and it was showing multiple connect/disconnect messages in the UI. I was not seeing those in rackspace view, but it was showing in setlist view. I swapped out the USB hub for a good known working one and now everything seems to have stabilized. I’m thinking the issues with the malfunctioning hub happened when I plugged the panda-midi in which was device number 4. My guess is that the thing could supply enough bus power to both the Volt 4 and the panda midi. I’ve now hooked the Volt4 up to its own dedicated USB C port on the mac and the other three devices in an old tried but true USB 2 hub.

X

3 Likes

I’d like to see the crash log anyway

launching “Console” you can access most recent crash reports :wink:

I am suddenly getting crashes all the time in GP - my crash report is with developers but here in case anyone can point at troubleshooting. I did a call with apple this afternoon and all the trouble shooting steps with them have been followed but it hasn’t resovled GP. Is there a way to open GP and not open with plug ins perhaps to see if it may be a plug in clash although I haven’t added any more than when it was working ok a few days ago: --------

I also actually just managed to get GP to open a a template and it didn’t crash so perhaps it is a file issue. I have uploaded here. This was actually download from this site after somewhere helped me out with an issue yesterday so may the upload /download has caused an issue. It is all certainly eroding my confidence in using GP as a solution but perhaps it just teething issue - I hope thanks
Craig Gig Performer - version 9 - chromatic scale set as song property_ EDITED (1).gig (6.8 MB)s


Translated Report (Full Report Below)

Process: GigPerformer5 [1609]
Path: /Applications/GigPerformer5.app/Contents/MacOS/GigPerformer5
Identifier: com.deskew.gigperformer5
Version: 5.0.28 (5.0.28)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2025-02-05 22:15:18.7170 +0000
OS Version: macOS 13.7.3 (22H417)
Report Version: 12
Anonymous UUID: 7168B2B3-B588-23D3-9FA9-9D3F3B345B6A

Time Awake Since Boot: 640 seconds

System Integrity Protection: enabled

Crashed Thread: 0 HotFudge Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000001c
Exception Codes: 0x0000000000000001, 0x000000000000001c

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1609]

VM Region Info: 0x1c is not in any region. Bytes before following region: 140737486843876
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
shared memory 7fffffe8f000-7fffffe90000 [ 4K] r-x/r-x SM=SHM

Thread 0 Crashed:: HotFudge Dispatch queue: com.apple.main-thread
0 GigPerformer5 0x105d84f4a 0x105774000 + 6360906
1 GigPerformer5 0x1060c3645 0x105774000 + 9762373
2 CoreFoundation 0x7ff800e5be9a CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17
3 CoreFoundation 0x7ff800e5be3c __CFRunLoopDoSource0 + 157
4 CoreFoundation 0x7ff800e5bc15 __CFRunLoopDoSources0 + 217
5 CoreFoundation 0x7ff800e5a89f __CFRunLoopRun + 916
6 CoreFoundation 0x7ff800e59ea1 CFRunLoopRunSpecific + 560
7 HIToolbox 0x7ff80a8e6f3d RunCurrentEventLoopInMode + 292
8 HIToolbox 0x7ff80a8e6d4e ReceiveNextEventCommon + 657
9 HIToolbox 0x7ff80a8e6aa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
10 AppKit 0x7ff803ef8d08 _DPSNextEvent + 858
11 AppKit 0x7ff803ef7bb2 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
12 GigPerformer5 0x1060c735b 0x105774000 + 9778011
13 GigPerformer5 0x105ed7602 0x105774000 + 7747074
14 GigPerformer5 0x105ed2dd3 0x105774000 + 7728595
15 GigPerformer5 0x106213944 0x105774000 + 11139396
16 GigPerformer5 0x106213ea2 0x105774000 + 11140770
17 GigPerformer5 0x105f15cf9 0x105774000 + 8002809
18 GigPerformer5 0x1060c3608 0x105774000 + 9762312
19 CoreFoundation 0x7ff800e5be9a CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17
20 CoreFoundation 0x7ff800e5be3c __CFRunLoopDoSource0 + 157
21 CoreFoundation 0x7ff800e5bc15 __CFRunLoopDoSources0 + 217
22 CoreFoundation 0x7ff800e5a89f __CFRunLoopRun + 916
23 CoreFoundation 0x7ff800e59ea1 CFRunLoopRunSpecific + 560
24 HIToolbox 0x7ff80a8e6f3d RunCurrentEventLoopInMode + 292
25 HIToolbox 0x7ff80a8e6b84 ReceiveNextEventCommon + 199
26 HIToolbox 0x7ff80a8e6aa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
27 AppKit 0x7ff803ef8d08 _DPSNextEvent + 858
28 AppKit 0x7ff803ef7bb2 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
29 AppKit 0x7ff803eea227 -[NSApplication run] + 586
30 GigPerformer5 0x105efffdb 0x105774000 + 7913435
31 dyld 0x7ff800a25418 start + 1896

GP doesn’t suddenly start crashing – if it was working before, then something changed that initiated this problem. Can you think of what that might have been? Can you reproduce the crash? What EXACTLY were you doing when it crashed?

People are touring around the world, some in arenas, with Gig Performer. Clearly there’s an issue on your system but don’t assume it is explicitly GP (though if it is and it can be reproduced, it would get fixed VERY quickly)

Have you reviewed the user manual? There is a section that explains exactly how to do this

(See Startup section on this page)

Thanks I will check out the manual re how to do that. As you say it may not be GP - could be a mac issue however vanilla things like browers seem ok. The crashes were literally opening a file I had been working on - so there was no activity going it would open and then just close before fully loading. So I see what happens today although only have a few hours before having to head out. And if not tomorrow. Also has a newbie my comment re: confidence isn’t really directed at the product but rather my ability, time etc to get through the learning curve to get where I need to be. And that will also require me to invest in a fair bit of hardware kit to take what I am trying to do out of the bedroom and into a live setting so I just trying to get to point where I am confident I will be able to get things to where I need them to be and stable. ( Hence one of my other questions on ipad and midi wired connection ) - I was using IDAM which working for while on Tuesday then yesterday didn’t ( not sayint it’s a GP issue ) - just that nothing changed except the day - had PC going out from GP to Onsong to change lyrics, had tried CC to move onsong lyrics but it a bit slow and clunky so as simple set up for now had decided to forgoe that. Also had tested backing track markers - so set up song, set a parameter on a global plugin mapped to a widget etc so I thought I was doing ok but you lose a whole day it’s difficult for your confidence not be knocked. On the midi PC side I was also searching for documentation to decide if better to send the PC from the song to onsong or from the backing track. In the backing track action you can specifically say externally and it works. On song I couldn’t see where the PC was sent externally/internally both etc and using the midi monitor I noticed that the PC from song didn’t always seem to work so was digging around to see why. I am usually pretty good getting into software so I truely hope I get through the pain period as I can the potentaill is amazing and it will actually then be a matter of personal discipline to keep the first set up simple and build from there. Thanks again

I am still having issues and in case it helps when I use the shift to disable funcitons before opening if I selected the open last file ( ie disable it so in theory it doesn’t open the last gig file ) - the last file opened still automatically opens up thanks

I wanted to reach out to you directly but I cannot find your email address in our system so I don’t know how to contact you.
Where are you based?

Thread 0 Crashed:: HotFudge Dispatch queue: com.apple.main-thread
0 GigPerformer5 0x101ca584f 0x1012b6000 + 10418255
1 GigPerformer5 0x101ca3d52 0x1012b6000 + 10411346
2 GigPerformer5 0x1018c6ffa 0x1012b6000 + 6361082
3 GigPerformer5 0x101c05645 0x1012b6000 + 9762373
4 CoreFoundation 0x7ff8092dce9a CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17
5 CoreFoundation 0x7ff8092dce3c __CFRunLoopDoSource0 + 157
6 CoreFoundation 0x7ff8092dcc15 __CFRunLoopDoSources0 + 217
7 CoreFoundation 0x7ff8092db89f __CFRunLoopRun + 916
8 CoreFoundation 0x7ff8092daea1 CFRunLoopRunSpecific + 560
9 HIToolbox 0x7ff812d67f3d RunCurrentEventLoopInMode + 292
10 HIToolbox 0x7ff812d67d4e ReceiveNextEventCommon + 657
11 HIToolbox 0x7ff812d67aa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
12 AppKit 0x7ff80c379d08 _DPSNextEvent + 858
13 AppKit 0x7ff80c378bb2 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
14 AppKit 0x7ff80c36b227 -[NSApplication run] + 586
15 GigPerformer5 0x101a41fdb 0x1012b6000 + 7913435
16 dyld 0x7ff808ea6418 start + 1896

@dhj another crash right at GP start up today: Please let me know if you want me to STOP posting these here as only want to do so if they are helpful - thanks. also please let me know about the Beta you mentioned if you think that may cure this thanks - or indeeed in there is anything at my end that the logs suggest may be causing an issue

Crashed Thread: 0 HotFudge Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000001c
Exception Codes: 0x0000000000000001, 0x000000000000001c

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [684]

VM Region Info: 0x1c is not in any region. Bytes before following region: 140737487716324
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
shared memory 7ffffff64000-7ffffff65000 [ 4K] r-x/r-x SM=SHM

Thread 0 Crashed:: HotFudge Dispatch queue: com.apple.main-thread
0 GigPerformer5 0x107ec5f4a 0x1078b5000 + 6360906
1 GigPerformer5 0x1082045c7 0x1078b5000 + 9762247
2 CoreFoundation 0x7ff806a32e9a CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 17
3 CoreFoundation 0x7ff806a32e3c __CFRunLoopDoSource0 + 157
4 CoreFoundation 0x7ff806a32c15 __CFRunLoopDoSources0 + 217
5 CoreFoundation 0x7ff806a3189f __CFRunLoopRun + 916
6 CoreFoundation 0x7ff806a30ea1 CFRunLoopRunSpecific + 560
7 HIToolbox 0x7ff8104bdf3d RunCurrentEventLoopInMode + 292
8 HIToolbox 0x7ff8104bdd4e ReceiveNextEventCommon + 657
9 HIToolbox 0x7ff8104bdaa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
10 AppKit 0x7ff809acfd08 _DPSNextEvent + 858
11 AppKit 0x7ff809acebb2 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
12 GigPerformer5 0x10820835b 0x1078b5000 + 9778011
13 GigPerformer5 0x108018602 0x1078b5000 + 7747074
14 GigPerformer5 0x108013dd3 0x1078b5000 + 7728595
15 GigPerformer5 0x108354944 0x1078b5000 + 11139396
16 GigPerformer5 0x10807332f 0x1078b5000 + 8119087
17 GigPerformer5 0x1078ed0ac 0x1078b5000 + 229548
18 GigPerformer5 0x10829dadf 0x1078b5000 + 10390239
19 GigPerformer5 0x10829d6eb 0x1078b5000 + 10389227
20 GigPerformer5 0x1082e3d15 0x1078b5000 + 10677525
21 GigPerformer5 0x1082ecf03 0x1078b5000 + 10714883
22 GigPerformer5 0x1082ecc1c 0x1078b5000 + 10714140
23 GigPerformer5 0x1082e7904 0x1078b5000 + 10692868
24 AppKit 0x7ff80a493602 _routeMouseUpEvent + 138
25 AppKit 0x7ff809c3334f -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 424
26 AppKit 0x7ff809c32f8b -[NSWindow(NSEventRouting) sendEvent:] + 345
27 AppKit 0x7ff809c31965 -[NSApplication(NSEvent) sendEvent:] + 345
28 AppKit 0x7ff809eec5c1 -[NSApplication _handleEvent:] + 65
29 AppKit 0x7ff809ac124c -[NSApplication run] + 623
30 GigPerformer5 0x108040fdb 0x1078b5000 + 7913435
31 dyld 0x7ff8065fc418 start + 1896

How looks your options window?

@thedukewood I sent you a PM