How to post a crash log on Windows

Gig Performer on Windows
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This is how you can post your crash report in the forum.

When a crash occurs, please select What does this report contain?

What-does-this-report-contain

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Afterwards, click on the Export… button:

Export

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Give your report a meaningful name and save it in the desired folder:

Save-As

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Finally, attach this file here.

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4

Just to elaborate a little on where Windows saves the crash reports.

The event is Windows Error Reporting ID 1001 and this is what it looks like (including the location links):

afbeelding
afbeelding2047×748 118 KB

(source)

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Unsent crash reports location:

C:\Users\your_user_name\AppData\Local\GPErrorHandler\UnsentCrashReports\Gig Performer 5_5.0.9\file_name.zip

(example)

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Here is how to create a full memory dump (instead of the “mini dump”).

For example, if a plugin misbehaves and causes undesirable effects (Gig Performer freezes or crashes), follow these steps:

[1] Run Task Manager,
[2] Right-click on the Gig Performer process:

Create-dump-file
Create-dump-file423×484 16.1 KB

[3] Click Create dump file (or “Create memory dump file” on more recent Windows builds)

The result will be a very large DMP file. Make sure that you compress it (ZIP, RAR, etc.) as it typically has a very good compression ratio:

zip-compress-the-dump-file

Since the resulting compressed file is still very big to upload it to the forum, make sure to upload this compressed to a file sharing service or your cloud account and share the link. Alternatively, you can use a service such as WeTransfer.

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Notes:

  • this detailed report is useful for the devs to see the values of variables being passed around.
  • it is typically used for hard to reproduce issues.
  • you must do this while the application is still in memory; if Gig Performer crashes, then do the procedure above immediately when you see the crash dialog.
  • needles to say, you can do this procedure for any process. It is very convenient to analyze snapshots, especially if an application freezes or is stuck.
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8

Seeing as the Forum has been specified by GP as the location-of-choice for the posting of crash dumps, could you please enable us to post large .dmp files in the Forum, or at least to a specific designated location in the Forum?

If necessary, access to that location could be by invitation (i.e. like Beta areas).

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How large is your dump file? You can upload it to your GDrive storage and then share the link (one of possible options).