Gig Performer sloooooow to load


#1

Hi.

I have just recently blown away my Mac’s drive and reinstalled OS and all apps from scratch. I’m still setting up some of my plug-ins, but have most of them installed. The problem is that when I load Gig Performer, it is incredibly slow to load. Here is a video showing the load:

https://dsc.cloud/schmidt/GigPerformer-Slow-Load.MP4-MPEG-4-.00.mp4

It takes 2 minutes and 9 seconds approx to load. There are a number of plug-ins that are disabled and I’m fine with those that are. But, I can’t figure out why it takes so long on subsequent loading of the app. It used to load in about 15 seconds (assuming no new plug-ins to scan).

Any help is appreciated!

Jonnie


#2

I’ve run into this with other programs from time to time. My experience is that these are usually DNS/connectivity issues.
Some of your plugins might be trying to call home and if there’s a DNS problem, there will be about 9-second delay while DNS query times out.
Try using a different DNS server and/or try loading with your internet disconnected (i.e, unplug ethernet cable or turn off wifi)


#3

Great suggestion! Thanks, David!

Unfortunately, when I turned off WiFi, the same thing happens. Same amount of time to load.

I’m using the new CloudFlare 1.1.1.1 DNS servers, by the way, which are the fastest around. :slight_smile:


#4

OK - try the following experiment.

Launch Gig Performer while holding the SHIFT key down (holding that key temporarily prevents GP from loading the previous gig).

Does Gig Performer itself start quickly?


#5

Thank you again, but that made no change either. I haven’t even loaded a Gig yet because I just installed it. But, holding the shift key yielded the same result.

Is there any logging feature that I can access with time stamps? I thought perhaps it is getting hung up on a particular file or something.


#6

So just loading an empty Gig takes 2 minutes? What version of OS X are you using?


#7

Yep. Opening up a blank gig takes that long. I’m running 10.13.4.


#8

Uh oh, you’re on High Sierra? All bets are off — everybody is bitching about problems with High Sierra and music applications and plugins. Is that what you were running before? Apparently there are a lot of issues with High Sierra. Now I’m wondering if your audio interface drivers are causing a problem.


#9

I get that a lot of people have had trouble. But, I’ve been running High Sierra for months with no problems, including with Gig Performer 2. Audio Interface is a Universal Audio Apollo 8 and Twin, but they aren’t even connected at the time that I try to do this. I’m just trying to use my internal speakers for now while I get everything set up again.

Thanks for trying!


#10

I sent you a direct email - please respond when you can


#11

I figured it out. Many thanks to David for all his help!

I cleared all of the Gig Performer caches and deleted all settings. I re-opened GP, waited for it to run through the plug-in scans, then when I reload it, it loads in only 9 seconds!

Also, David suggested a permissions problem. I made sure to add the local user specifically to have read/write permissions on the Gig Performer app.

Great customer service, David! Thank you so much!

Jonathan


#12

Glad that worked. For others, in the Mac world the cache is located at ~/Library/Caches/GigPerformer and the Gig Performer application settings are at at ~/Library/Application Support/GigPerformer


#13

Hi.
Can you forward me the fix in Davids private post.
I am having the same issue and won’t be able to se this live until it is sorted out.
Any help would be appreciated.
Not that Im a newbie with this stuff, but after running a Muse Receptor VIP TRIO for years, fear of Lord Chaos and the cold sweats set in anytime I think about changing anything…
Mac Mini I7 2,6 Quad Core 16gb Ram 1TB SSD


#14

Sorry it wasn’t clear. David’s post right above yours shows the fix.


#15

Thanks…
I thought there might be something else…
David


#16

Have you figured out the cause of your slow start yet?