Arturia Jup-8 V4 crashing [solved]

wtapia · February 18, 2023, 6:45am

Mac M1 Airbook (2020)
OS Monterey 12.5
GP v 4.5

GP is opening just fine, and I can create new gig files and rackspaces, but when trying to open a gig or rackspace from my external drive, GP is crashing.

I am able to open gigs and rackspaces from the external drive on my iMac.

I have a backup drive with the gig files, and my M1 is crashing with it as well, while it opens on the iMac.
Do I post the crash report here, or is there somewhere else that would be better?

Any help would be greatly appreciated - this just started happening. Thanks

rank13 · February 18, 2023, 6:53am

Are you just talking about a single external drive that you use with both the iMac and MacBook Air?

Where were the gig files originally created and saved?

You can upload the crash report here (save as a text file). It’s normally pretty easy to identify if it’s a particular plugin that’s causing the crash.

wtapia · February 18, 2023, 6:57am

I normally just use the external SSD with the Mac Air, but since it started crashing, I tested it on the iMac to see if the gigs/rsackspaces would open, and they did.

I have everything backed up on multiple drives, and the M1 is crashing with them all

I’ll post the crash report in a separate reply

wtapia · February 18, 2023, 7:03am

Translated Report (Partial Report Below)

Process: GigPerformer4 [3404]
Path: /Applications/GigPerformer4.app/Contents/MacOS/GigPerformer4
Identifier: com.deskew.gigperformer4
Version: 4.5.8 (4.5.8)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-02-17 22:58:55.6799 -0800
OS Version: macOS 12.5 (21G72)
Report Version: 12
Anonymous UUID: B34C6381-5BC8-FF86-A435-501837F955F4

Time Awake Since Boot: 3700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 HotFudge Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Codes: 0x0000000000000001, 0x0000000000000008
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [3404]

VM Region Info: 0x8 is not in any region. Bytes before following region: 105553518919672
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
—>
MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL …(unallocated)

Thread 0 Jup-8 V4 1 Jup-8 V4 2 Jup-8 V4 3 Jup-8 V4 4 Jup-8 V4 5 Jup-8 V4 6 CoreFoundation 7 CoreFoundation 8 CoreFoundation 9 CoreFoundation 10 CoreFoundation 11 GigPerformer4 12 GigPerformer4 13 GigPerformer4 14 GigPerformer4 15 GigPerformer4 16 GigPerformer4 17 GigPerformer4 18 GigPerformer4 19 GigPerformer4 20 CoreFoundation 21 CoreFoundation 22 CoreFoundation 23 CoreFoundation 24 CoreFoundation 25 HIToolbox 26 HIToolbox 27 HIToolbox 28 AppKit 29 AppKit 30 AppKit 31 GigPerformer4 32 dyld 0 Crashed:: HotFudge Dispatch queue: com.apple.main-thread
0x1266addc0 0x126304000 + 3841472
0x1266adbd0 0x126304000 + 3840976
0x127153224 0x126304000 + 15004196
0x126ebd1a4 0x126304000 + 12292516
0x126ebea14 0x126304000 + 12298772
0x126ebe794 0x126304000 + 12298132
0x1bf7ed044 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 28
0x1bf7ecf90 __CFRunLoopDoSource0 + 208
0x1bf7ecc90 __CFRunLoopDoSources0 + 268
0x1bf7eb610 __CFRunLoopRun + 828
0x1bf7eab34 CFRunLoopRunSpecific + 600
0x100912fb4 0x1002d0000 + 6565812
0x100694fd4 0x1002d0000 + 3952596
0x1006988b0 0x1002d0000 + 3967152
0x100780494 0x1002d0000 + 4916372
0x10077c7b8 0x1002d0000 + 4900792
0x100a42ed4 0x1002d0000 + 7810772
0x100a43438 0x1002d0000 + 7812152
0x1007b0cc0 0x1002d0000 + 5115072
0x10090fbd0 0x1002d0000 + 6552528
0x1bf7ed044 CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION + 28
0x1bf7ecf90 __CFRunLoopDoSource0 + 208
0x1bf7ecc90 __CFRunLoopDoSources0 + 268
0x1bf7eb610 __CFRunLoopRun + 828
0x1bf7eab34 CFRunLoopRunSpecific + 600
0x1c842a338 RunCurrentEventLoopInMode + 292
0x1c8429fc4 ReceiveNextEventCommon + 324
0x1c8429e68 _BlockUntilNextEventMatchingListInModeWithFilter + 72
0x1c235251c _DPSNextEvent + 860
0x1c2350e14 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1328
0x1c2342fe0 -[NSApplication run] + 596
0x10079f494 0x1002d0000 + 5043348
0x1036a908c start + 520

rank13 · February 18, 2023, 7:08am

The crashed thread lists the Arturia Jup-8 V4.
Can you disable this plugin in GP’s Plugin Manager and then try opening the gig file again?

wtapia · February 18, 2023, 7:21am

I just discovered an issue with my Arturia plugins folder… I have to fix this first, and try again.

wtapia · February 18, 2023, 8:13am

I had to reinstall my arturia collection, and that solved it. Your hint pointed me to it - thanks!