Arturia cannot sign in and does not allow it's instruments to play, only in demo mode

[zoleeon]

Hi everyone!

During setting up my patches I have noticed that a few of my plugins do not make any sound…all of them are from arturia…every plugin, after I opened them, mentioned that they cannot find the license…I tried to open arturia software centre but could not login and the same on their website…is this issue serious? have you encounter this issue with arturia products? If this is happening during a gig it would be very annoying … I am using mainly Pigments, but I do have the V colection nr. 7…I was thinking that after installed their products and activate them there is no need for internet to be able to use them…interesting

[pianopaul]

I also have Arturia and Internet Connection is not necessary.
Did you do some OS updates?

[zoleeon]

no updates

[pianopaul]

I can use Arturia Software Center, no login issue.

[zoleeon]

mine still unusable…

[zoleeon]

this is what I get if I try to log in

[pianopaul]

I get this

[zoleeon]

I managed to wrote to them…

[pianopaul]

Please open the terminal program and do a ping

On the command line prompt enter this command:

ping arturia.com

[dhj]

@zoleeon

I tried to open arturia software centre but could not login and the same on their website

I’ve also been using Arturia stuff for years and no internet connection is required after installation and activation.

This has nothing to do with Gig Performer - I would encourage you to contact Arturia.

[zoleeon]

yes, is not a gp problem and I think I found it…it was some restriction in the settings at login items

[zoleeon]

now is working…thank you anyway!

[dhj]

Well, as long as you posted here, why not share how you fixed it so that others can benefit

[zoleeon]

Well, right…I am new to GP and macOS too…so I am learning both worlds at once and of course curiosity and newbie approach make mistakes…I did read a few FAQ on Arturia’s website and there was mentioned something about login items in the mac settings general tab…I looked after and there arturia was not allow in the background to work so I just allowed it..that is all
cheers!