AIRSTEP Disconnecting

Has anyone had the issue with the AIRSTEP randomly disconnecting from a MacBook? The MacBook is new it works great until the random disconnection then you have to manually reconnect.

Have you asked this question on the AIRSTEP forums?

Yes, silence so far…

Any opportunity to test another good quality cable? :face_with_monocle:

It is connected thru Bluetooth not a cable.

It’s just a shot in the dark, but maybe these dropouts are caused by interferences from a near USB3 port.
for example:

I actually had a similar issue with a wireless keyboard/mouse combination which suffered from erratic dropouts, lags and hangs…
From the day i used an extension cable (to gain some distance) and an older USB2 hub to plug the little receiver into, all the problems were gone.
This is at least something which can be easily tested with no bigger efforts…
Good luck with that!
Erik

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@schamass I do not use BT at all but I enjoyed reading this very well organised site with its choice of proposals and cases.

In any case, useful information to keep in mind.

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It’s just the first site of many when i searched for “interferences USB3”… it seems to be a quite common issue.