Crash GP 3 - ucrtbase.dll


#1

Hi World Gig Performer,
I want to report the application crash happened today, following the error reported by Win 10 Home - 64 bit

System log -> Event type: warning at 23:52:44
“An insufficient virtual memory condition was diagnosed.” Most of the virtual memory was used by the following programs: 6081908736 bytes used by GigPerformer3.exe (12904), 206077952 bytes used by AvastSvc.exe (3156) and 167366656 bytes used by GigPerformer3.exe (12424). "

Application Register -> Event Type: Error at 23:52:44
"Name of the application that generated the error: GigPerformer3.exe, version: 3.0.45.0, timestamp: 0x5c51efae
Name of the module that generated the error: ucrtbase.dll, version: 10.0.17134.319, timestamp: 0x40b70dec
Exception code: 0xc0000409
Error offset 0x000000000006e57e
Process ID that generated the error: 0x3268
Start time of the application that generated the error: 0x01d4bccb4dedf156
Path to the application that generated the error: C: \ Program Files \ Gig Performer 3 \ GigPerformer3.exe
Path to the form that generated the error: C: \ WINDOWS \ System32 \ ucrtbase.dll
Reporting ID: 3cc5c005-d318-4891-803c-f48c52151d2c
Full name package that generated the error:
Application ID for the package that generated the error: "

Do you have any idea what the cause may be?

Thanks in advance for the support
Angel


#2

Very hard to diagnose when you don’t provide any information about your system.

You’re probably running out of RAM or virtual memory. Also, you shouldn’t be running an anti-virus system when you are using a real-time system like GP


#3

The PC is an Asus GL752VW following features:

Microsoft Windows 10 Home SO Name
Version 10.0.14393 build 14393
Other Description SO Not available
Manufacturer SO Microsoft Corporation
ASUSTeK COMPUTER INC. System manufacturer
GL752VW system model
PC system type based on x64
SKU ASUS-NotebookSKU system
Intel ® Core processor ™ i7-6700HQ CPU @ 2.60GHz, 2592 MHz, 4 cores, 8 logical processors
Version / date BIOS American Megatrends Inc. GL752VW.214, 18/04/2016
SMBIOS version 3.0
Integrated controller version 255.255
UEFI BIOS mode
Base board manufacturer ASUSTeK COMPUTER INC.
Basic board template Not available
Base card name Base card
Mobile platform role
Protected boot status Activated
PCR7 configuration Necessary elevation of privileges for display
Windows directory C: \ WINDOWS
Directory System C: \ WINDOWS \ system32
Boot device \ Device \ HarddiskVolume1
Local Italy
Hardware Abstraction Layer Version = “10.0.14393.206”
Time zone solar hour Western Europe
Physical memory installed (RAM) 16.0 GB
Total physical memory 15.9 GB
Physical memory available 11.0 GB
Total virtual memory 18.3 GB
Virtual memory available 12.8 GB
Page file space 2.38 GB
Paging file C: \ pagefile.sys
Hyper-V - Extensions virtual machine monitoring mode Yes
Hyper-V - Second-level address conversion extensions
Yup
Hyper-V - Virtualization enabled in firmware Yes
Hyper-V - Data Execution Protection Yes


#4

Is this issue reproducible? Is it always with the same plugins? Has it always been happening? Did you install any new plugins? Were you running any other applictions?


#5

From the log you can see that the first instance of GP3 was using around 6Gb of memory and the second one around 160Mb. Avast used 2Gb.

Your system reports 16Gb of physical ram so you had around 8Gb or so for other applications.
Not sure what you are running, but your system crashed because it claimed that it did not have sufficient virtual memory.

Make sure you close all applications, stop all services that are no related to your performance. Monitor your memory usage and see if you can find a pattern when memory starts to get low.

Security applications will work on a schedule and will start a virus/security scan consuming a lot of memory for example.

Hope this helps you at least to get started.